Raleigh before you dig

But we do notify them on your behalf to keep you and utilities safe. Details of the process are below. Choose how you will learn about the process. Click on the interactive Google Slide below and walk through the process step by step, read each step below by clicking the plus icon to expand each section or watch the short video at the bottom of this page.

You can call directly or use our web-based ticket system, Single Address Ticket SAT Professional excavators who create more complex and multiple locate requests can use Remote Ticket Entry. North Carolina member facility operators have three full working days, starting the day after a notice is received, in which to mark their facilities. The calendar below shows examples of when an excavator should be able to dig, depending on what day of the week a notice is given. To clarify: the member facility owner should mark their underground facilities between the start of the next working day after the locate is placed and the end of third working day by pm.

Tickets are good for 15 working days, starting the day after the notice is given. If more time for digging is needed past the 15th working day, the ticket should be updated by the 12th working day to allow for the new 3 full working day notice, so as to provide continuous locate coverage. The calendar below shows an example of when a ticket would need to be updated and when it would expire based on this time sequence. It is the responsibility of the excavator to contact a utility locating company to have any private lines located.

The utility company determines public utility lines themselves, and the maintenance usually ends where the meter of the particular line is. Beyond the meter and up to the building or home, including the backyard, is then considered a private utility, for which the property owner is responsible.

Water, sewer, and storm drain lines are marked within the right of way or to the meter, and not on private property. You may think it's safe to dig, but there could be hidden utilities located close to the surface, such as electrical, water, sewer, cable, or telephone lines. Hitting any of these utilities can be quite costly, if not deadly. It's always dangerous to start a digging project without having utility lines marked beforehand.

North Carolina NC , a nonprofit organization funded by its member facilities, takes information regarding proposed excavation activities from contractors, utility service providers, and homeowners. This information is then transmitted to the member facility owners including utilities, municipalities, universities, homeowner's associations, etc.

All you do is dial from any phone. Upon notification, member facilities have three full business days to mark the area requested for their underground utilities or to notify the excavator of a no conflict for that area.

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